FAQ

FREQUENTLY ASKED QUESTIONS

When I make a purchase how long until my order is shipped?

• When the product is available, we typically require 24 to 48 hours for preparation, packaging, and shipping. You will receive a notification once your order has been shipped.

You create replica products. How do you create them?

• There are two ways that I create products. When possible and if the
  conditions are favourable I will use my 3d scanner to scan an item
  then modify it for printing.
• If I can't successfully scan the item I will design it from scratch in my 3d CAD software measuring with digital callipers for precision.

How are products shipped?

• In Canada we use bubble mailers for a reduced shipping cost except for some items that are too large to fit properly in a bubble mailer then we will use a mailing box which is a higher shipping rate.  This depends on the size of the item being purchased.
• For USA shipping we only use shipping boxes which has tracking so the customer can check the status of their order.  We found in the past shipping to the US in a bubble mailer some items got damaged because of either going through the handling at customs or air mail handling.  To help reduce orders from arriving damaged, we decided to only use shipping boxes.